Privacy Policy
This policy explains how Costa Stone handles personal data when you visit costastone.es, contact us, request a quote or use WhatsApp/email links.
Costa Stone - Costa del Sol, Marbella, Malaga, Estepona, Fuengirola, Mijas, Benalmadena and surrounding areas.
Who is responsible for your data
The data controller is Costa Stone, a stone carpet installation service operating on the Costa del Sol.
You can contact us at info@costastone.es or by phone/WhatsApp at +34 639 11 20 19.
What data we collect
When you send the contact form, we may collect your name, email address, phone number, project location, project type and the message you choose to send.
When you contact us by email, phone, WhatsApp, Instagram or another channel, we process the information you provide in that conversation.
The website may process basic technical information such as IP address, browser type and security logs through our hosting and security providers.
Why we use your data
We use your data to answer enquiries, prepare quotes, arrange site visits, manage customer communication and protect the website from spam or abuse.
The legal basis is usually your request before a potential contract, our legitimate interest in replying to enquiries and maintaining a secure website, and compliance with legal obligations where applicable.
Service providers
Our website is hosted and protected through Cloudflare. Contact form emails may be processed through Resend or another email delivery provider.
If you open WhatsApp, Instagram or other external services from our website, those services process data under their own privacy policies.
Cookies, local storage and advertising measurement
The website uses Google tag for Google Ads measurement. Advertising storage and analytics storage are denied by default until you accept marketing cookies in the cookie banner.
If you accept, Google may process measurement signals to help us understand ad performance. If you decline, the site continues to work without marketing cookie consent.
The site may also store your language preference and cookie choice locally in your browser so the correct language and consent setting can load on future visits.
How long we keep data
Enquiries are kept only as long as needed to reply, follow up and manage a potential or active project, unless a longer period is required by law.
You can ask us to delete your enquiry data if we no longer need it for a legitimate reason.
Your rights
You may request access, rectification, deletion, restriction, objection and data portability where applicable under GDPR.
You may also complain to the Spanish Data Protection Agency (AEPD) if you believe your data protection rights have not been respected.